Palm Springs Local

Hi there. I posted this on squirt.org and one other site, but not on the company of men. Is it possible I was on a legacy site that sent my posting here? In any event, I did monitor replies elsewhere. All Worlds is doing some positive things to improve its performance and has cut its prices.

A friend flew in from the east coast this past weekend and a highlight of the trip was to have been a trip to the Maze at All Worlds. I had visited twice prior to the pandemic and I knew what to expect. Imagine our disappointment when we discovered that the maze was closed. An exposed, dusty outdoor area consisting of concrete walls and wooden benches separated into some dead ends was all that was on offer. While my friend briefly retreated to use the men's room, I immediately put on enough clothes to return to the front desk to complain. No warning had been given to perspective visitors on arrival. There were no signs. No notice of the closure had been provided on the website. (The fact that the closure was taking place to upgrade the cooling system begged the question why no improvements were undertaken during the pandemic closure.) But all of this is academic because the All Worlds Maze had and has a no-refund policy. I left my contact number with the front desk clerk after he offered to pass it along my disappointment to the proprietor. My message wasn't returned. When I did track him down a few days later, his response was argumentative, specious and unbecoming a hotelier endeavoring to be the owner of a destination hotel. The fact that 55 minutes had elapsed between our arrival and departure was an indication to him that we had enjoyed and made use of the facilities. No accounting was given for locating the locker area, showering off, touring the sad outdoor area, expressing our concerns to the front desk, changing back into our street clothes and departing. Less than an hour had elapsed. The owner offered neither a refund or even a credit for another night. He wanted my name and telephone number and would see to it that I was banned for a 10 year period. This, after offering nothing but angry retorts! For registering my complaint! Perhaps Bill Gates of all people summed up this business best: "Your most unhappy customers are your greatest source of learning." And to that I would add, "this is a small town."