I had a disappointing (non-) experience at HK on December 10. I booked a 90-minute session with Leo two days in advance. I called to confirm several hours before the appointment and it was confirmed. When I arrived, I immediately noticed that Leo looked different than "his" pictures in the HK/27 newsletter. As soon as we got into the room, he asked if 60 minutes was OK because he had another appointment. The circumstances indicated to me it wasn't an appointment at the spa but rather one he booked for himself in his side gig. In fairness, when I told him it was not OK he indicated he would call his other appointment. But at this point, I figured my options were (a) settle for less time and be annoyed, (b) insist on the booked time and risk a poor experience, or (c) leave. I chose (c).
Tagging @Benhby to let him know about this incident.