Hey, so I took the plunge and booked a massage with Jorge @ Shangrila after reading so many glowing reviews. Unfortunately, I have to disagree with many people here. This was, to put it lightly, the most disappointing massage I've had. If interested, pm for details. Clearly I'm in the minority here. I wish I could've had a great experience like many people posted.
As for the facilities, I was also disappointed that the walls don't go all the way up. I had a room near the entrance so I could hear people walking in, answering calls, etc. The complimentary Evian waters and metal member cards are nice touches though.