AHS has been horribly incompetent...often don't know the problem. One pool "service tech" emptied my pool by opening a valve and told me heater was not covered (even though it was not having problems.) When I called his company, the owner said that was one side of the story. AHS never got back to me about the complaint. Had my pool company fix what they already told me was gone. The basic issue is they make you wait, say its not covered and look for loopholes. I have tried Choice once and they were very responsive...only one experience though.